Store Policy

Customer
Care, Returns & more...

  • PLEASE CONFIRM IF THE UNIT YOU WOULD LIKE TO HAVE IS IN STOCK BEFORE BOOKING!

  • Clients purchasing glueless units MUST BE MEASURED BEFORE MAKING DEPOSIT.

  • Please note glueless takes 2 weeks to prepare.

  • Failure to drop off your unit 3 days after making a booking, will result in IMMEDIATE CANCELLATION OF APPOINTMENT! Please be reminded THAT I DO NOT INSTALL FROM ANY AND EVERY VENDOR. Therefore it needs to be dropped off for approval to confirm the appointment.

  • Please come to your appointment with your hair fully washed and blown out. Failure to do so there would be a $150.00 wash fee attached to your service.

  • Any cancellations made less than 24 hours before the appointment (same day cancellation) will be required to pay 50% of the service before rescheduling the appointment.

  • Failure to make a deposit for any unit from THE REAL CUSTOM COLLECTION 24 hours after making the booking will result in immediate termination of the appointment. 

  • Please do not use this method of booking if you do not have a unit to drop off within the time period to confirm (3 days/72 hours) or aren’t prepared to make a deposit.

  • If you book and cancel twice in a row you will be blocked from making further bookings via the app so please be selective when booking. Only do so when you are absolutely sure you are ready to book.

  • Please do not bring any additional persons to the appointment with you. NO EXTRAS.

  • You have 30 mins grace period before the late fee is implemented. After 30 mins, you are subjected to pay a fine of $100.00TTD additional to your service. Every 15 mins after the 30 min window you will be now subjected to pay $20.00TTD every 15 mins that pass. Once you go over an hour of being late your appointment will be canceled and you will still be subjected to pay the fine of any part thereof before rescheduling or recollecting your unit.

  • ABSOLUTELY NO REFUNDS OR EXCHANGES ON UNITS OR ANY HAIR PURCHASES!

  • Please allow 24-48 hours for a response. 

  • Call 7993207/nyesha94@live.com to speak to my assistant directly if uncertain about anything on the app. 

Copyrights, Trademarks & Content

Wholesale Inquiries 

The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.customyounits.com. Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law.

All trademarks, service marks and trade names of www.customyounits.com used on the site are trademarks or registered trademarks of Custom You-Nits. ALL RIGHTS RESERVED.

Please contact us for any inquires about Wholesale Inquires.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

  • White Instagram Icon
  • White Facebook Icon

© 2020 by Custom You-Nits. Proudly created by The JC & BW.

0